1. Introduction

Welcome to AWD Rewards ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer loyalty and rewards management platform.

By using AWD Rewards, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password
• Customer Data: Information about your customers including names, contact details, purchase history, and loyalty points
• Business Information: Company details, business type, subscription plan, and payment information
• Profile Information: Any additional information you choose to provide in your profile

2.2 Automatically Collected Information

When you access our services, we automatically collect:

• Usage Data: Information about how you use our platform, including page visits, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to track activity and store preferences
• Transaction Data: Records of rewards issued, redeemed, and customer visit history

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to your AWD Rewards account, such as payment processors or authentication providers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver, maintain, and improve our loyalty and rewards platform
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Processing Transactions: To process payments, issue rewards, and track customer loyalty points
• Analytics and Improvement: To analyze usage patterns, optimize features, and develop new services
• Communications: To send service updates, promotional materials, and respond to inquiries
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Personalization: To customize your experience and provide relevant content and features

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share information when you explicitly authorize us to do so.

4.2 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose information when required by law, to respond to legal process, protect our rights, or ensure the safety of our users.

4.5 Multi-Tenant Architecture

AWD Rewards operates on a multi-tenant architecture. Each business's data is logically separated and secured. We do not share customer data between different business accounts.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Access Controls: We implement strict access controls and authentication mechanisms
• Password Protection: Passwords are hashed and salted using bcrypt
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Backup: Regular backups ensure data recovery in case of system failures
• Employee Training: Our team is trained on data protection best practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.

Transaction records and audit logs may be retained for longer periods as required by law or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze usage patterns and improve our services
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Children's Privacy

AWD Rewards is not intended for use by children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with applicable laws.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

14. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Contract Performance: To provide services you have requested
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with applicable laws
• Consent: Where you have provided explicit consent

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.